Refunds & Cancellations

1. Overview

SupersmartX Studio offers a free plan and paid Creator plans for browser-based teleprompting and video recording. This page explains when a paid plan can be cancelled and when a payment can be refunded.

2. Billing

Paid plans are purchased as a single one-time payment for a fixed term - monthly or yearly. Prices are shown in Indian Rupees (INR) at checkout for customers in India, and in the local currency for other regions. Payments are processed by Cashfree Payments.

Paid plans do not renew automatically. There is no recurring charge, so no cancellation is needed to stop future billing - simply do not purchase another term.

3. Cancellation

You may stop using the Service at any time. If you want your paid plan closed before the end of its term, email us at the address in section 7 and we will close it on your account.

Closing a plan does not automatically refund the remaining period. Access continues until the paid term expires unless a refund is approved under section 4.

4. Refund eligibility

We will refund a payment when:

• You request a refund within 7 days of your first purchase of a plan and you have not used paid features such as Creator exports.
• You were charged more than once for the same order, or were charged after a failed or cancelled checkout.
• You were charged without authorising the payment, or the paid feature was not delivered and we could not restore it.

Refunds are not available for a renewal or extension purchased after the 7-day window, or where an account was used in breach of our Terms of Service.

5. How to request a refund

Email support@supersmartx.com from the address on your account and include:

• The order ID or the payment reference
• The date of payment and the amount charged
• A short description of the reason for the request

We acknowledge refund requests within 2 business days and tell you whether the request is approved.

6. How refunds are processed

Approved refunds are returned through Cashfree Payments to the original payment method, for the amount actually paid. Refunds are normally reflected within 5-7 business days, but the exact timing depends on your bank or card issuer.

Charges that were reversed through a bank or card dispute (chargeback) are handled by the issuer, not by a duplicate refund from us.

7. Contact

For questions about this policy or a specific payment, contact us at support@supersmartx.com. See also our Terms of Service and Contact page.

8. Your statutory rights

Nothing in this policy limits any right you have under applicable consumer protection law.